ATT is dropping my calls!

ATT is dropping my calls!

About 10 days ago my iPhone 3GS began to "drop" phone calls.  Actually what was happening is that the audio would suddenly become only one way--The other party could hear me but I ceased to be able to hear them. 

I called ATT but the call dropped after I went through the million prompts entering my phone number, last 4 of my social, etc..

So, I called from a land line.  (Thank goodness I still have one.)  The ATT rep said it was a Device Problem and I should call Apple.

I called the Apple Store at Penn Square to make an appt but they were "booked solid" for four days and could not make an appt.  They suggested I walk in and wait on "stand by."  Yeah, I'm going to do that. 

I did a full system restore on my phone.  I re-seated the SIM card.  I turned the phone off for 30 seconds and then back on.  No luck.

I continued to tolerate the problem and relied on text and email instead of the phone as much as possible.

This morning I made a phone call to a VERY high profile person and the phone dropped the call (as always.)  I was so embarrassed but at least it sprang me into action.

I called the Penn Square Apple store  (405) 767-9393 and spoke with Lauren who said all of their staff has been having the same problem.  It is only here in Oklahoma.  She gave me the number to the ATT Tier 2 support 1-888-892-9760 option 1 and told me to call them.  She warned me that not all of the ATT support techs are aware of the issue and that I should insist they pay attention.

I called ATT and spoke with Jeannie Haney who was very nice and admitted that she had been telling people with this problem that it was a device problem for quite a while.  She said only yesterday did she become aware that it was an ATT problem and that the problem is actually only in OKC.

She called my iPhone and while we were speaking I ceased to be able to hear her.

Finally I have a valid support ticket.  She texted me to tell me that my case has been sent to Engineers.

If you are having the same problem please call ATT and don't let them tell you it is a device problem.

We have to get this fixed.

And I WILL get a refund.  If not, I will get out of my contract with ATT and jailbreak these phones to a new network.



7 comments (Add your own)

1. Andrea Decker wrote:
My husband just called ATT and the support tech said they don't show any dropped calls on my account. DUH! It's because the system goes mute--it doesn't show up as a dropped call.

ATT doesn't even know they have a problem because their system does not log the issue.

Thu, September 3, 2009 @ 11:11 AM

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